My journey has changed, what do I do?

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You should contact us by email or phone, quoting your booking reference number.

We will then change the booking to meet your new itinerary, and reconfirm the details.

How do I meet my driver at the airport?

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The easiest way to meet your driver is with our Meet & Greet service. Passengers that choose the ‘Meet & Greet’ service can expect their driver to be standing at the pre arranged meeting point holding a welcome -board as they enter their arrivals hall. This service costs £8 and pays for the driver waiting time and car park costs respectively.

Alternatively, you can give us a call when you are ready to leave. Once we have received your call, your driver (who shall be on standby outside the terminal) will reach you in approximately 15 minutes. Please note, this option is only available to passengers that have provided us with a mobile no that functions in the UK on the day of arrival.

What happens if my flight arrives late?

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Our standard procedure involves monitoring all your flight time, so regardless of a late or early arrival; your driver will be there.

Your driver will enter the terminal 30 minutes after your flight lands (15 minutes for domestic and European flights). From the moment your driver enters the terminal, an additional 30 minutes waiting time is included in all of our quotes.

This means that from the time your flight lands, you have 1 hour to meet your driver (45 mins for domestic and European flights). If on the extremely rare occasion you have not located your driver within this period, waiting time is charged at £18 per hour (billed in ¼ hrs or part there of). This pays for the driver’s time, car park costs are also charged at cost.

If you have any doubts, you can always request a later pickup time.

How long will the driver wait for me?

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Once the allotted waiting time has expired your driver will make extensive enquiries at the airport (with customs; your airline; airport information’s paging system) before referring back to our office where further enquiries will be made.

Only then will the driver be authorised to leave the terminal.

How do I pay for my journey?

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There are 3 ways that you can pay for your journey:

1. Cash – Sterling (£) directly to the driver.

2. Credit Card / Debit Card
Visa, Mastercard, American Express and Maestro in advance subject to a handling fee.

3. Approved account facilities.

Does my fare include a tip?

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No. Giving a tip is discretionary and completely up to you.

I need a receipt for my journey, when do I get a receipt?

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For non Account customers, we send an invoice prior to the transfer. Your driver will also have a copy. Account customers will receive an invoice shortly after the transfer has taken place (usually within 48 hrs)